Return policy
Last Updated: July 27, 2026
At Lunoviao, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
We accept returns within 30 days of the delivery date.
To be eligible for a return, your item must:
- Be unused and in its original condition
- Include all original packaging and accessories
- Be returned in the original packaging whenever possible
- Include proof of purchase or your order number
Returns requested after 30 days may not be accepted.
Non-Returnable Items
For hygiene, safety, or legal reasons, the following items cannot be returned unless they arrive damaged or defective:
- Personalized or custom-made products
- Gift cards
- Clearance or final sale items
- Products showing signs of use or damage caused after delivery
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If your item is:
- Damaged during shipping
- Defective
- Incorrect
- Missing parts
Please contact us within 7 days of delivery and include:
- Your order number
- A brief description of the issue
- Clear photos or videos showing the problem
We will review your request and arrange a replacement, refund, or other appropriate solution.
Return Process
To start a return:
- Contact our customer support team.
- Include your order number and reason for the return.
- Wait for return authorization and instructions.
- Ship the item to the return address provided by our support team.
Please do not return items without authorization, as this may delay processing.
Refunds
Once your returned item has been received and inspected, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method.
- Processing typically takes 5–10 business days, depending on your payment provider or bank.
Shipping fees are generally non-refundable unless the return is due to our error.
Exchanges
If you received a defective or damaged product, we are happy to provide a replacement when available.
If the same item is unavailable, we may offer:
- A comparable replacement
- Store credit
- A full refund
Return Shipping
If the return is due to:
- Our mistake
- A defective product
- Shipping damage
- An incorrect item
We will cover the return shipping costs.
For returns due to personal preference, change of mind, or ordering the wrong item, customers are responsible for return shipping costs unless otherwise required by applicable law.
Order Cancellation
Orders may be canceled before they have been processed for shipment.
Once an order has shipped, it can no longer be canceled and must follow the standard return process.
Contact Us
If you have any questions regarding returns or refunds, please contact us.
Lunoviao
Operated by Boutique Clothing LLC
Business Address
352 Leonard Rd
Mount Olive, MS 39119
United States